FAQ's

  • What is the order process?

Our order process is very simple. Upon completing your payment details during the checkout process, you should shortly receive a confirmation notice at the provided email address. A shipping confirmation email should follow after 1 - 4 business days.

  • How long will it take for my order to get to me?

Within the USA shipping can take about 4-10 days business days to arrive. Shipping internationally can take around 8- 15 business days to arrive. Please be patient with international orders as they will inevitably take longer to get to you

  • Can I cancel my order? 

Yes, contact us within 24 hours with your order number and explain why you would like to cancel your order.  Please understand that orders that have already been shipped cannot be canceled.

  • I ordered something but want to change the order?

Please, contact us within 24 hours with your order number. Please understand that orders that have already been shipped cannot be canceled.

  • What methods of payment do you accept?

We accept all major Credit Cards, Debit Cards, PayPal, Apple Pay and Bank Transfer (through PayPal).

  • Is my personal information safe?

Yes, we use Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information please consult our Privacy Policy.

  • How can I track my order?

Once your order has been shipped you will receive a tracking number that you can use to get the latest updates on your shipment. We will also automatically notify you via email of any important tracking information. Visit our Track Your Order page. 

  • My order hasn’t arrived on time, what do I do?

If your order has not arrived in the specified delivery time, you can track your order to see where it is located. Sometimes orders are delayed due to customs hold ups. Please also reach out to our customer service team and we will provide you with an update.

  • Do have to pay customs or import taxes? 

Ezynap cannot be held responsible for any custom charges or delays made in your country. It is advisable to check the pricing guide at your local customs department if you think you may have to pay an additional fee.

Ezynap  is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing all claims.

  • How can I return an item?

Please email us within 30 days after receiving your order with your order number and explain why you would like to return your order.

Our customer service team will review the return request and will send further instructions if the return is approved. All returns must be in original condition with packaging intact.
All return shipping fees and other miscellaneous fees are the responsibility of the customer.

  • What happens if one of the products in my order is defective?

Please email us within 7 days after receiving your order with your order number and any photos from the defect. We will solve your problem as soon as possible.

  • How long does the return process take? How will I receive my refund?

Processing returns may take up to business days from the day we receive your return will email you confirm once has been processed. You will credit in your original form of payment 7-10 days after your refund is approved.